Privacy Policy

This privacy policy sets out how projectFLY uses and protects any information that you give when you use this website.

projectFLY is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

projectFLY may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Security

projectFLY are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, projectFLY have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected.

Cookies & how we use them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

projectFLY use traffic log cookies to identify which pages are being used. This helps the management of projectFLY analyse data about web page traffic and improve our website in order to tailor it to our pilots needs. projectFLY only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help projectFLY provide pilots with a better website, by enabling us to monitor which pages pilots find useful and which they do not. A cookie in no way gives projectFLY access to pilots personal computers or any information about them, other than the data pilots choose to share with projectFLY.

Pilots can choose to accept or decline cookies. Most web browsers automatically accept cookies, but browser settings can be modified to decline cookies if pilots prefer. This may prevent pilots from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Email your request to us at [email protected] and we will process it as soon as possible. We will be adding automated tools on our website for you to do this, however until then all requests will be manually processed upon request.

Mailing

If you opt-in to receive our marketing emails, you will receive updates on the latest innovations of projectFLY, and information about group flights and any savings on projectFLY subscriptions. If you wish to opt-in or out, you may do this via. your account settings at https://app.projectfly.co.uk after logging in. Please note, we will continue to send emails for updates about support tickets or online purchases. If you have any queries regarding how we deal with emails, feel free to contact us via. the support centre or [email protected]

Order/Transaction Data

When you purchase a product or service via. projectFLY, we will collect your full name and email address. These are used to contact the customer and we keep records as we are required to keep records of our customers. If you enter any data into the PayPal popup window or credit card information, this data is secured passed to Braintree who process the payment. Braintree is also GDPR compliant and you can view their privacy policy on their website. Credit card details may be retained by them for recurring subscriptions and these are removed if you cancel it, or contact Braintree directly. Credit card/payment details are not held or stored by us.

Flight Tracking Data

At projectFLY, our desktop client/application tracks your flight status via. a connection to your simulator. This is required for us to obtain the data in order to display your flight on our website/application. This data is associated with your user account, and can be viewed by all projectFLY users if your profile is set to public visibility. You can modify this in your settings to keep your data private, and not accessible for the public. By using the projectFLY application, you understand that this data will be collected.

Third Parties

VATSIM

Your full name is passed to VATSIM when you ‘pre-file’ a flightplan through our dispatcher service. This is so we can automatically populate the full name field to allow you to seamlessly file a flight plan. Your booking/flight data will also be passed to populate the flight information fields. If you wish for this not to occur, do not select the ‘pre-file with VATSIM’ option in the dispatcher.

Authy

Your phone number, country and e-mail address are passed to Authy when you setup two-factor authentication. This allows Authy to automatically link an existing Authy account to projectFLY, and to provide two-factor authentication functionality when logging into projectFLY. If you do not wish for this to occur, do not setup two-factor authentication.

Braintree

As detailed above, your payment details will be passed on to Braintree to process your payment. Details are not retained by us. For further information please refer to Braintree’s privacy policy.

SimBrief

Your full name is passed to SimBrief when you dispatch a flightplan using SimBrief. This is so your name will appear on the generated briefing. If you do not wish for this to occur, do not dispatch a flight using SimBrief.

Google

Our server infrastructure uses Google Cloud. Whilst our servers are secure, they may be accessed on occasion by Google staff whilst performing server maintenance. Your personal data should not be accessed during this, however Google may come across it during routine work.

Mettar Simulations’ Staff

Mettar Simulations’ staff (owners of projectFLY) may access your personal data whilst performing development updates to the web services. This data should not be commonly accessed, however if and when it is, we hold an audit log of who accessed your data and why. You are entitled to a copy of the audit log we hold about your personal information and it’s access.

Cookie Policy

Please read our cookie policy for more information

Legal Basis for processing data

General projectFLY/Mettar Simulations collects and uses customers’ personal data because is it necessary for:

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email or text message. Customers have the right to withdraw consent at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of projectFLY, including:

Terms & Conditions

This website projectFLY is owned and operated by projectFLY. By accessing or using this site, you agree to be bound by a legal contract displayed in these Terms and Conditions below. These Terms and Conditions expressly incorporate by reference and include the sites privacy policy and any guidelines, rules or declaimers that may be posted and updated on specific web pages or notices that are sent to you. If you do not agree with these terms and conditions, please do not use this site.

projectFLY reserves the right to change, modify, add or remove portions of these terms and conditions without prior notice. Please check this page periodically for any modifications. Your continued use of this site following the posting of any changes will mean that you have accepted the changes.

Copyright & Limitations

All content on this site including layout, design, images, text and all other information is property of projectFLY and is protected by copyright and other intellectual property laws.

You may NOT copy, display, distribute, modify, publish, reproduce, store, transmit, create derivates works from part or all of the content obtained from this site in any medium to anyone, except as otherwise expressly permitted under applicable law or as described in these Terms and Conditions.

You may NOT print or download content from this site for either your own personal, non commercial use or for commercial use.

You may NOT, without approval of projectFLY Management, use the site to publish or distribute any advertising, promotional material, or solicitation to other viewers of the website.

Trademarks

All trademarks appearing on this site are the property of their respective owners.

Linking to external sites

This site may contain hyperlinks to other sites or resources. projectFLY is not responsible for the availability of external sites or resources linked to the site, and does not endorse nor can be held responsible or liable for any content, advertising, products or other material on or available from such sites and resources.

Transactions that occur between you or any third party are strictly between you and the third party and are not the responsibility of projectFLY. Because projectFLY is not responsible for the availability or accuracy of these outside resources or their content, you should review the Terms and Conditions and Privacy Policies of these linked sites, as their policies may differ to mine.

Disclaimers or warranties & liabilities

projectFLY, nor his affiliates or third parties content providers make any warranty whatsoever, including without limitations, that the operations of this site will be uninterrupted or error free; that defects will be corrected; that this site, including the server that makes it available, is free of viruses or other harmful components; as to the result that may be obtained from the use of content or other material on the site.

Nor will projectFLY, any affiliates or third parties make any warranties whatsoever to the accuracy, completeness, reliability, availability, suitability, quality, non infringements or operations of any content, products or services provided or accessible from the site.
projectFLY neither endorses nor takes responsibility for any products, goods or services offered by outside vendors through our services or advertised on our site.

System reliability

projectFLY aims to keep the site available twenty four (24) hours a day, seven (7) days a week to maintain saved information. However due to technical issues, routine maintenance or acts of god, availability may be limited and/or information may be lost. projectFLY shall not be liable for lost information or non availability of the services.

Idemnification

You hereby agree to indemnify, defend and hold projectFLY harmless from and against any and all liability, losses, damages and costs arising from you use of the site or content.

Governing law and venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law principle. You hereby submit to and agree that the sole jurisdiction and venue for any action that may arise under or in relation to the subject matter hereof shall be the courts located in the United Kingdom.